Salad Servers Webstore Integration with Ostendo

Website: www.saladservers.com.au
Software: Ostendo
Business Type: Wholesale Pre-packed Salad

Company Overview

For over 30 years, Salad Servers has led the gourmet pre-packed salad market in Australia, delivering high-quality meals to premium retailers and hospitality establishments. With a commitment to quality, Salad Servers sources only the finest ingredients to create unique, delicious recipes that keep customers coming back.

Challenges

• Needed an e-commerce platform to seamlessly integrate with Ostendo to streamline inventory, ordering, and delivery management.
• Required flexible delivery scheduling by product group, including minimum lead times and designated delivery days.
• Aimed to ensure precise order handling through custom integrations for customer grouping, pricing, and minimum order quantities.

Solution

• Developed a customised Web Ninja site integrated with Ostendo to optimise data flow between inventory and customer orders.
• Implemented lead time management by product group, enabling minimum dates and specific delivery days, complete with daily cut-off times.
• Designed customer-specific features to enhance order precision:
• Linked customer data with Ostendo to ensure accurate pricing, product display, and scheduling.
• Customised customer registration to capture essential details like billing preferences, region codes, and preferred shipping methods.
• Integrated a 'Required By' date feature, allowing customers to select a delivery date that is processed based on Ostendo’s customer group settings.
• Added engaging, user-centric features, such as a randomised 'New' product display on the homepage.

Results

• Achieved seamless ordering and inventory management by syncing with Ostendo, reducing manual input and enhancing data accuracy.
• Improved delivery scheduling and customer satisfaction by allowing customisable delivery options tied to each product group.
• Streamlined user experience through custom registration and order processing, resulting in faster, more efficient ordering.
• Enhanced homepage appeal and user engagement with dynamic product displays, keeping the website fresh and engaging for returning customers.

Conclusion

Web Ninja's integration with Ostendo enabled Salad Servers to efficiently manage inventory, orders, and delivery logistics, all while maintaining a high standard of customer service. By developing a fully customised, user-friendly platform, Web Ninja provided Salad Servers with a scalable solution tailored to their unique operational needs, highlighting Web Ninja’s commitment to delivering industry-specific, high-performance e-commerce solutions.